1. Nature of custom digital services
Digital projects are often customized and may involve reserved production time, completed milestones, third-party purchases or work that cannot be returned like a physical product. Refund eligibility therefore depends on the approved scope and the project stage.
2. Cancellation before work starts
If the client cancels before substantive work begins, the refundable amount should be calculated after deducting any clearly disclosed, non-recoverable gateway, administrative or third-party costs that were already incurred.
3. Cancellation after work starts
Once work has started, completed work, accepted milestones, reserved production time and non-recoverable third-party costs may be non-refundable where this was disclosed in the approved quotation or agreement. Any remaining eligible amount should be confirmed in writing.
4. Milestone projects
Completed and accepted milestones are treated separately from future unperformed milestones. A cancellation should not automatically reverse payment for work already delivered and accepted unless the project agreement says otherwise.
5. Recurring services
For monthly or recurring services, cancellation notice, the final service period and any non-refundable work already performed should be stated in the recurring service agreement before billing begins.
6. How to request a refund or cancellation
Contact support@nexoratechnology.store with the client name, invoice/project reference, payment date, amount, payment method and reason for the request.
7. Decision and processing timeline
Refund requests are normally reviewed within 5 business days after sufficient information is received. Approved refunds are submitted to the payment provider within 5 business days after approval. The client’s bank, card network or wallet may require additional time to post the funds.
8. Chargebacks and disputes
Clients are encouraged to contact support first so a payment concern can be investigated. NEXORA TECHNOLOGY may use quotations, approvals, communication records, delivery evidence and payment records to respond to legitimate chargeback or dispute requests.
9. Exceptions
Nothing in this policy removes mandatory consumer or statutory rights that apply in a client’s jurisdiction.